Rotorcraft Services Group
Maintenance | Fort Worth Texas, USA
Job Requirements
Previous experience in a similar role, preferably within the aviation industry At least two years of experience in a rotorcraft organization, quoting, contract administration, aviation parts sales or customer sales/support Basic knowledge of FAA Part 145 repair station operations Familiarity with OEM maintenance manuals, Illustrated Parts Catalogs, manufacturerrsquo;s installation instructions, etc Understanding of STC, SB, Service Instruction installation data Bachelor's degree in Business Administration, Finance, or a related field (preferred not required) Proficient in Microsoft Suite
Job Description
The contract and quoting specialist will play a crucial role in our operations, ensuring accurate and efficient management of contracts, quotations, and customer support within our FAA Part 145 repair station
Essential Responsibilities:
Oversee the entire contract lifecycle, including drafting, negotiation, execution, and maintenance
Ensure compliance with FAA regulations, company policies, and industry standards
Collaborate with management team to address contract-related issues and mitigate risks
Prepare timely and accurate quotes for Maintenance, Repair, Avionics Installations and Modifications, Paint and Interior utilizing OEM maintenance manuals,
Illustrated Parts Catalogs, manufacturers installation instruction and previous contract/quoting data
Coordinate with internal departments to determine cost estimates and pricing strategies
Maintain a comprehensive database of STCs (Supplemental Type Certificates) and SBs (Service Bulletins) for reference during quoting and contract management processes
Organize and manage documentation related to customer contracts, quotations, and communications
Serve as a point of contact for customer inquiries, providing exceptional customer support and addressing concerns promptly
Foster positive relationships with clients to enhance satisfaction and encourage repeat business
Utilize Microsoft Suite (Word, Excel, Outlook, etc.) proficiently to create, edit, and manage documents, spreadsheets, and emails
Assist with administrative tasks related to contract administration, quoting processes, and general office operations