In September 2019, a multi-role helicopter operator in North Salt Lake, Utah, suffered a bird strike. The operator immediately called the mobile non-destructive testing (NDT) team at Duncan Aviation, which is known for its quick turn times, expert personnel and exceptional service quality.
“Turn time is king,” said Brian Young, NDT team leader for Duncan Aviation’s maintenance, repair and overhaul (MRO) location in Lincoln, Nebraska. “You can have all the nice equipment and facilities and . . .
well-trained personnel. But if you don’t have the customers, you don’t have a whole lot. So, that’s definitely something we focus on–taking care of customers.”
However, its rotary-wing MRO services–and mobile NDT capabilities in particular–have quietly become renowned as well.
Hundreds of customers annually use Duncan Aviation’s NDT services. The team features 12 technicians that are dispatched on short notice throughout the United States and into parts of Canada and Mexico.
Many of these technicians have applied science degrees. Others obtained their NDT training through the U.S. Air Force or from on-the-job experience in the oil-and-gas industry. They work out of state-of-the-art facilities in three locations: Battle Creek, Michigan; Lincoln, Nebraska; and Provo, Utah. Their average experience is 15 years, and each can perform magnetic-particle, fluorescent-penetrant, eddy-current and ultrasonic inspections for all types of helicopters.
This commitment to doing anything to meet a customer’s needs has been a Duncan Aviation calling card since the family owned company was created in 1956. It’s why Duncan Aviation is on a mission to provide a customer experience unlike any other, with low costs, unmatched professionalism and unrivalled expertise.
The entire Duncan Aviation NDT team believes that being prepared for the smallest needs of every customer creates the biggest benefit. Plus, they are backed by a company that has invested millions of dollars in tools, equipment and talent to quickly and efficiently provide the required NDT aviation maintenance services–even when technicians are on the road.