PHI Cares, a division of PHI Air Medical, announced the renewal of air medical emergency service agreements with three Texas municipalities: Falls County (Emergency Services Districts #1, #2, and #3), City of McGregor, and San Augustine.
The agreements ensure that residents who require medically-necessary emergency air medical transport will incur no out-of-pocket expenses when flown from all three locations and surrounding areas by PHI Air Medical.
The renewal of these life-saving PHI Cares municipal agreements is testament to PHI Air Medical’s record to deliver rapid, round-the-clock air medical emergency services and dependable care in times of need across all of Central and Eastern Texas.
The communities are served via primary bases PHI Med 15 in Temple and PHI Med 11 in Lufkin, with support from a network of secondary bases.
Each municipal agreement covers residents within a defined service area. Through this partnership, residents also have access to a discounted upgrade option that extends their PHI Cares protection nationwide when flown by PHI Air Medical.
The renewed agreements support the ongoing regional collaboration between PHI Air Medical and local EMS providers and services, hospitals, and local governments.
Residents across the region, many in rural communities, now have access to advanced medical care, highly trained medical crews, and 24/7 availability, thanks to the membership program and its proven success in saving lives and reducing citizen out-of-pocket medical expenses.
Importantly the agreement includes residents who are not enrolled in Medicaid, do not have existing medical insurance coverage, or lack responsible third-parties for their medical transport.
In all other cases, PHI Air Medical coordinates with the resident’s insurer to resolve claims for medically-necessary transports, ensuring members have no out-of-pocket costs and can focus on what matters most, their recovery.
Michelle Chaisson, membership sales manager at PHI Cares, said:
“When emergencies strike, every moment is critical. Lifesaving care provided by an air ambulance can make the difference between life and death. Now with coverage across Central and Eastern Texas, communities and residents are provided financial security. The PHI Cares municipal membership program protects thousands of citizens each and every day, and these renewals are evidence of the continued interest and need of emergency air medical services.”
- The Falls County municipal agreement is effective from Sept. 1, 2025 through to Aug. 31, 2026.
- The City of McGregor and San Augustine municipal agreements are effective from Oct. 1, 2025 through to Sept. 30, 2026.
In emergencies, residents should contact 911. Following a flight, the resident flown or representative on their behalf should notify PHI Cares at 1.888.I.Fly.PHI (1.888.435.9744) and supply the membership #1000551 (ESD #1), #1000571 (ESD #2), or #1000575 (ESD #3) for Falls County, #1001533 for City of McGregor, and #026736 for San Augustine – and any transport details available.
This press release was prepared and distributed by PHI Cares.
