Flightdocs introduces new customer success organization

Flightdocs Press Release | October 17, 2018

Estimated reading time 2 minutes, 18 seconds.

Flightdocs, the leading provider of cloud-based aircraft maintenance tracking, compliance, inventory, and flight operations management services, has announced establishment of a new customer success team and strategy to further customize and deliver an even higher level of service to its customers.

“As the name suggests, the focus of this team will be delivering unrivaled service and consultative solutions to our customers,” said president Greg Heine. Flightdocs Photo

The new organization will be responsible for on-boarding and training customers, maximizing feature adoption, cultivating strategic relationships, and working with flight departments to help further develop products and solutions that best serve the industry at-large, according to president Greg Heine.

“As the name suggests, the focus of this team will be delivering unrivaled service and consultative solutions to our customers,” Heine said. “At the same time we are experiencing rapid growth, we are proactively taking steps to ensure that we can continue to improve and deliver a flawless customer experience.”

Steve Tubbs will lead the group as director of customer success.

“My team’s charge is to ensure that our operators fully leverage the potential of Flightdocs Enterprise so that they are as efficient, productive and successful as possible,” Tubbs said. “Additionally, we will be leveraging customer feedback and ideas to help guide product development so that we continue to bring features and functionality to support our customers like no other software provider.”

Supporting Tubbs will be Greg Diognardi, director of business development; Abbey Hopkins, customer success manager; John Koci, senior product specialist; and Autumn Phelps, customer success analyst.

“These are experienced, proven and dynamic team members who are driving success through relationships, product expertise, and industry experience,” Heine said. “We are excited for what this means to our customers and welcome each one of them to this important new organization.”

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