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Bell Helicopter and Genel Havacilik leadership. Bell Helicopter Photo
Bell Helicopter, a Textron Inc. company, has announced that Genel Havacilik A.S. is nearing completion of its application to become appointed as a Bell Helicopter authorized customer service facility (CSF) in Turkey.
“Bringing on Genel Havacilik as an authorized CSF reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Jakub Hoda, Bell Helicopter’s vice president of Europe. “Genel Havacilik is a long-time Bell aircraft operator and has a history of providing exceptional customer service. They are a perfect fit to join the Bell Helicopter CSF network in Europe.”
Genel Havacılık, located in Turkey, is a pioneer in business aviation with more than 30 years of experience in fixed- and rotary-wing aircraft operations and maintenance. Genel Havacilik is a European Aviation Safety Agency and Turkish Directorate General of Civil Aviation (DGCA) approved aircraft and helicopter maintenance and repair organization.
Today the company is run by two brothers — Ali and Omer Sulyak. Ali Sulyak is a B407-type rated pilot and chairman of the company. Genel Havacilik currently holds Turkish DGCA approval for line and base maintenance for the Bell 407 (since 2013) and the Bell 206 (since 2003).
In addition, Genel Havacilik is actively pursuing acquiring maintenance approvals for the Bell 429 and 430.
“Genel Havacilik has a long history with Bell Helicopter,” said Ali Sulyak. “We are looking forward to continued collaboration with Bell Helicopter and the prospect of becoming an authorized Bell Helicopter customer service facility in 2016.”
Bell Helicopter has experienced incredible growth in Turkey in the past few years — capturing more than 50 percent of the total commercial market share. Turkey has the largest Bell 429 fleet in Europe or Asia with opportunities for continued growth.
Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 authorized customer service facilities in 34 countries. Ranked number one in customer support by Professional Pilot Magazine for 22 consecutive years, Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and give customers access to service professionals that are easy to reach, know the operating environment and understand their needs.
“At Bell Helicopter, we know the importance of maintaining the readiness of our customers’ aircraft — that is why we’ve established an industry leading aftermarket support network. As we continue to grow, we will listen to our customers and ensure that their aircraft are mission ready anywhere on the globe,” said Neil Jones, manager of the Bell Helicopter CSF network.