Sr. Customer Service Administrator

Job Title: Sr. Customer Service Administrator
Location: Fort Myers, FL
Schedule: Days 7:00AM-3:30PM Monday-Friday
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StandardAero offers:

Competitive wages
Generous paid time off
Insurance includes medical, dental and vision benefits
Retirement savings plan
Safety focused culture
Advancement opportunities

Summary
The Customer Service Representative attracts potential customers by answering product and service related questions and engaging in persuasive dialogue informing of other products and services available. Processes orders, prepare correspondences and fulfills customer inquiries ensuring customer satisfaction.
Responsibilities

Open, maintain, update and adjust customer accounts as needed by recording account information into the systems using your data entry skills and high attention to detail
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, while selecting and explaining the best solutions
Expediting corrections or adjustments and following up with the customer to ensure satisfaction
Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by data collection in analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Will use computer technology to handle large call volumes to answer questions about warranties, terms of sale, cancellations, placement of orders, refunds, or exchanges while using persuasive dialogue with customers that want to cancel
Ability to generate sales leads
Identify and assess customer needs to achieve and ensure customer satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Follow communication procedures, guidelines, and policies
Ability to engage the customer while offering white glove customer service
Advise customer on the companyrsquo;s background and information
Act in a capacity of the company gatekeeper
Suggest solutions when a product malfunctions and handle product recalls
Inform customer of deals and promotions
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals

Requirements

Strong data entry stills and be computer savvy
Previous customer support experience
Ability to be an effective problem solver and customer advocate
Have a strong conflict resolution and quality focused acumen
Track record of meeting and exceeding quotas
Ability to handle high volume incoming calls with meticulous organization skills
Familiar with CRM systems and practices
Customer orientation and ability to be interactive will a diverse customer base
Excellent communication and phone etiquette abilities
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent

Preferred Characteristics

College degree preferred but not required in a related field or discipline: Business, Communications or Office Administration

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