HeliFlite
Dispatcher | : Kearny New Jersey, USA
Aviation (Scheduling, Dispatch, Charter Sales, Owner Services, etc) Federal Aviation Regulations (Part 135) Aviation weather (TAFS METARS) and NOTAMS Customer Service Skills and Team Player Attitude Safety, Security, and Professionalism Basic principles and procedures of record keeping Basic computer skills with the use of applications (Microsoft Office, FOS, Flight Explorer) Ability to establish priorities, work independently, and proceed with little supervision Ability to handle and resolve problems and communicate effectively Ability to observe and follow a chain of command structure FAA dispatcher license required
Schedule Part 135 fractional and charter flights
Dispatch Part 135 flights
Answer client calls and emails daily
Implement and understand all client contracts
Build flight manifest(s) and charter quote(s) for clients
Ensure flight manifest(s) and charter quote(s) are faxed, returned, and signed
Manage and organize flight manifest(s) daily and distribute to appropriate areas
Ensure daily/weekly/monthly flight information is transcribed into Microsoft Outlook Calendar.
Provide assistance to clients with special travel arrangements such as catering, ground transportation and other special requests
Provide timely updates to clients regarding delays due to weather, ATC, mechanical, etc.
Create, disseminate, execute and update the daily flight schedule
Identify, monitor, evaluate, and disseminate weather, METARS, TAFS, and TFRs (Temporary Flight Restrictions) to scheduling and crewmember(s)
Flight follows company aircraft and any aircraft executing a HeliFlite trip
Record all flight times into the Flight Schedule
Coordinate and assign crewmember(s) daily from current crew schedule and ensure they have 10 hours of crew rest
Notify and update crewmember(s) of daily assignments and revisions
Monitor crewmember(s) duty and ensure it does not exceed 14 hours for daily assignments
Coordinate with maintenance on aircraft utilization, discrepancies, and any changes to the schedule
Coordinate with Scheduling and Charter to exchange information on flight manifests, delays (weather, aircraft, and maintenance), flight schedule changes, current weather and special airspace restrictions
Distribute the flight schedule daily to crewmember(s), maintenance, and other key staff members
Distribute flight manifest (trip-sheet) daily to airports/heliports and crewmembers
Distribute materials and information on off-site landings to crewmember(s) prior to flights
Ensure all weight and balances are collected and completed for each fractional/charter flight
Create, modify, and adjust weight and balances as needed for crewmember(s)
Responsible for knowing and initiating actions to support the GOM (General Operations Manual) and FARs
Understand and implement the procedures of the HeliFlite Accident Response Plan
Record and disseminate any information which could adversely affect any HeliFlite flight
On Call duty will be required several days a week
