Bell
Product Support Expert
Job Description
We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.
The Bell Product Support Engineering (PSE) team delivers comprehensive technical assistance to Bell aircraft owners, operators, and maintainers worldwide. Their expertise ensures safe and efficient aircraft maintenance and operation. In addition to supporting external customers, the PSE team collaborates with various internal departments, offering technical guidance and sharing customer feedback to drive product improvements. They actively disseminate technical updates through industry conferences and, when necessary, provide onsite support to address specific needs.
Summary of job description
- Respond to and manage incoming customer calls and email inquiries with professionalism and efficiency.
- Interpret, transfer, and address customer requests using computer programs, technical publications, and other support tools.
- Adhere to department operating procedures to deliver exceptional front-line customer service.
- Provide constructive feedback on daily operating procedures and recommend revisions to enhance department objectives and customer satisfaction.
- Work closely with various departments within Bell to ensure customers receive optimal solutions and services.
- Develop and execute inspection, maintenance, troubleshooting, repair, and overhaul functions for Bell helicopters in alignment with industry-leading standards.
- Represent Bell Textron Canada at conferences and special events, showcasing professionalism and technical expertise.
- Build and nurture positive relationships with both internal and external customers to foster trust and long-term collaboration.
Minimum required qualifications
- College Degree in Aerospace
- Aircraft Maintenance Engineer Licence or International Equivalencies
- Experience according to license:
- M or S : Field experience and/or expertise in helicopter operation is required
- E : Experience on aircraft electrical/avionic systems is required.
- Working knowledge of domestic and / or international governing aviation agencies
- Ability to interpret engineering design drawings and specifications
- Working knowledge of MS Windows and MS Office, and aptitude for proficiency in other software
- Excellent written and verbal communication skills in English. Knowledge of french is required. All other language is an asset.
- Team player and maintains good relations
- Ability to work in a fast-paced, customer-focused environment.
- Flexibility in scheduling and availability to meet customer needs.
- Available to travel outside the country approximatively 5%.
Any other combination of schooling and experience deemed equivalent may be considered.
Benefits of working at Bell Textron Canada
- Group benefits plan and Healthcare online service
- Retirement savings plan
- Average of 13 holidays/floating days
- Possibility of banking overtime in compensated time up to 40 hours per year
- Flexible schedule policy
- Educational assistance program
- Reimbursement program for fitness fees
- Employee and Family Assistance Program
Don’t miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight.
Bell Textron Canada Ltee adheres to the principles of Employment Equity. We welcome applications from women, aboriginal peoples, visible minorities and people with disabilities.
People with disabilities may receive assistance with the screening and selection process, if they wish.